Stephen is a Retail & Hospitality Workforce Management professional with 15 years of experience in Workforce Management. His industry experience spans 11 years of workforce management working directly for two Fortune 200 retailers holding the role of Director and Sr Director of Labor and Workforce Management.
His consulting experience has helped customers in the development of workforce management strategy, labor standards and labor models, budgeting, and helping retailers align their labor model to their expected customer experience.
Stephen holds a BS in Industrial Engineering and an MBA in Corporate Finance and Investment Management, both from Penn State University.
This speaker's sessions: