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Sessions Catalog

301 Kronos FMSI: Diving into the Hottest Trends in 21st-Century Branch Banking and Retail

  • Chad Davis, Kronos,
  • Matt Hertel, Kronos,
  • Kevin Steel, Kronos,
  • Chris Thomas, Kronos

Mobile and online banking haven’t spelled the end of the physical branch. Far from it! Account holders still value brick-and-mortar branch locations staffed with knowledgeable employees to help them with more-complex, higher-value interactions such as mortgages. In this session, we’ll review best practices around universal staffing approaches, discuss ITM strategies, and review the latest lobby management trends.

  • Date:Monday, November 5
  • Time:1:45 PM - 2:45 PM
  • Location:Bluethorn 3, West Level 1
  • Session Type:Kronos Expert
  • Room:Bluethorn 3, West Level 1
  • Learner Outcome 2:Understand ITM strategies — what’s working and what’s not working
  • Learner Outcome 3:Gain a better understanding of the latest lobby management trends
  • Industry:Service Industries
  • Audience:Kronos FMSI
  • Prerequisites:No
  • Recommended Track:Kronos FMSI
  • Session Duration:60 minute
  • Learner Outcome 1:Learn best practices around universal staffing approaches
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